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Return Policy

Last updated: Jan 01, 2024

At Preline, we strive to provide high-quality children's clothing and a hassle-free shopping experience. Customer satisfaction is important to us, and we are committed to ensuring that every purchase meets your expectations.

If you are not completely satisfied with your purchase, we are here to help. Please review our Return, Exchange, Refund, and Cancellation Policy outlined below.

1. Exchange Policy

We offer a 7-day exchange window from the date of delivery for size-related issues.

To be eligible for an exchange:

  • The item must be unused, unwashed, and unworn.
  • All original tags, labels, and packaging must be intact.
  • The item must be free from stains, odors, or any damage.
  • Exchange requests must be submitted within 7 days of delivery.

2. Return Policy

Returns are accepted within 7 days of delivery only for:

  • Defective products
  • Damaged products
  • Incorrect items received

To initiate a return, customers must share clear photos or videos of the issue within 48–72 hours of delivery.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or clearance products
  • Gift cards
  • Products damaged due to misuse or improper handling
  • Items without original tags and packaging

4. Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–7 business days.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Order Cancellation

  • Orders can be cancelled before dispatch for a full refund.
  • Orders that have already been shipped cannot be cancelled and will be subject to the return policy.

6. Return Process

To request a return or exchange, please contact us through:

Please include:

  • Order Number
  • Customer Name
  • Reason for Return / Exchange
  • Photos of the product (if applicable)

7. Quality Assurance

Every garment is carefully inspected before dispatch. However, if you receive a product that does not meet our quality standards, we will work promptly to resolve the issue.